We purchased a new SUV here after getting the run around at another dealer. We agreed on a price quickly and were out in 2 hours. Since then we've taken all our cars here for oil changes and have been impressed by the high quality of service received. All the staff from sales to service to management are extremely professional.
It took three tries to fix our car but volkswagon covered it and gave us a car. They really out customer service first. Will pro ably always be a volkswagon lover because of this companies ser ice.
Norris Evans greeted us at the door and made us feel welcome. He identified and guided us to the perfect vehicle for us. Norris was professional and friendly. We were introduced to the finance manager and the service manager. He also gave us a tour that included the service department. Finally, Norris was very thorough in showing us around the car inside and out..... showing how the seats, mirrors and all the goodies in the cockpit works. In fact, I'm returning to see Norris about purchasing a Beetle convertible this afternoon.
Our salesman Ken was friendly and we felt he helped us get a good deal no negatives to report. We are excited to have a VW for the first time in our lives.
My salesperson, Zack Skeeters, was extremely helpful. In the course of buying my 2019 VW Tiguan SEl, he went to great extremes to explain the ins and outs of the vehicle, particularly the electronics system. He even volunteered to come to my home and program the Homelink garage door opener. It was determined later that the Homelink problem was due to a defective part installed at the factory which was replaced post haste.. In the course of our purchase, all the employees that we came in contact with were very helpful - Zack, Mr. Chancellor, Mr. Tribbey and the service department personnel. I would certainly recommend this dealership to friends and others.
Ken was excellent. I had a great time shopping for a vehicle at Allen Samuels VW. I’ve already recommended this dealership to a colleague!
Went to get my Jetta serviced and ended up getting an unreal deal for a trade in and went with it! It started as a joke to upgrade my vehicle and a question! I am so happy with my purchase and Papa was SO accomidating, helpful and homest! I highly recommend his help! I never once felt pressured or bamboozeled. I even got assiatnce the next day with ease for questions I still had. I would recommend this dealership.
My salesperson Papa Faye was very helpful and explain well on the car details. I have pleasant time over there. I would recommend to my friends.
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